Careers at UniSC

• Academic Support Unit, Sunshine Coast Campus, Sippy Downs
• Level 9, $134,332 - $140,696 p.a., plus up to 17% employer superannuation
• Full-time, ongoing appointment

The Opportunity

The Manager, School Operational Support plays a key role in making sure our Schools run smoothly, and that staff and students have the support they need to do their best work. Leading a large, multi-campus team, the role focuses on delivering practical, consistent and high-quality operational services that make a real difference to the student and teaching experience. As part of the Academic Support Unit leadership team, this role also contributes to broader planning and decision-making, ensuring our operations are efficient, collaborative and aligned with UniSC’s strategic direction.

You will

• lead and support the School Operational Support team to deliver high-quality services that enhance relationships and the UniSC experience;
• build a culture of service excellence, flexibility and continuous improvement;
• drive consistent, efficient and compliant operations across all schools, grounded in best practice; and
• contribute to the ASU leadership team, working collaboratively to achieve shared goals

About you

Our ideal candidate is a natural organiser and collaborator, someone who thrives on bringing structure to complexity and creating an environment where people can do their best work. You are a confident leader who builds strong relationships and knows how to guide teams through change with clarity and purpose. You see the bigger picture and understand how streamlined systems and smart processes make a real difference to the student and staff experience. You are proactive, curious and adaptable, with a genuine commitment to service excellence and continuous improvement. Most of all, you are someone who enjoys working with others to make things happen, connecting ideas, people and places across our campuses to help our schools and their communities thrive.

You will possess:

• Proven experience leading operational teams in higher education across multiple sites and priorities.
• Strong understanding of higher education operations and current higher education trends.
• Skilled in business and operational management, driving efficiency, process improvement, and risk management.
• Experience implementing shared services and consistent administrative practices across disciplines and locations.
• Track record of fostering service excellence and continuous improvement, solving complex challenges with practical solutions.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Collaborative leadership style that promotes transparency, respect, and solutions-focused teamwork.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position description:  493779_position description.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Thursday 27 November 2025

Your completed application must include:

• a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Cordelia Jackson
Director, Academic Support Unit
Telephone: 07 5459 4731
Email: directorasu@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland and a growing footprint in major capital cities.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 13 research fields ranked well above world standard, characterised by evidence of outstanding performance according to the Excellence Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.