Careers at UniSC

• Student Services | UniSC Sunshine Coast, Sippy Downs
• Level 4, $73,874 - $77,693 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hours per week), fixed-term appointment until June 2026

The Opportunity

You’ll play a key role in supporting the student experience by delivering high-quality administrative services across a range of student matters. With a strong focus on client service, you’ll be the first point of contact for students and staff, providing friendly, accurate, and timely advice via phone and email each day. Your attention to detail and commitment to helping others will ensure every interaction contributes to a positive and seamless university experience.

For more information on Student Services, please visit us online: Student Services

You will

• provide high-quality administrative and client support across admission, enrolment, progression, graduation, and curriculum data management activities;
• ensure accuracy and integrity of student information and records through effective use of the Student Information System (PeopleSoft) and related databases; and
• contribute to continuous improvement of student administration processes and the delivery of efficient, client-focused services within Student Business Services.

About you

You’re committed to delivering exceptional client service and take pride in creating positive experiences for others. With strong interpersonal and organisational skills, you communicate clearly and respond to customer needs in a friendly, professional manner. A supportive and reliable team member, you work collaboratively to achieve shared goals while confidently managing your own workload. You thrive in a high-volume environment, demonstrating initiative, efficiency, and the ability to prioritise and meet deadlines with minimal supervision.

You will possess:

• A sound understanding of the Australian secondary and tertiary education system;
• Experience in and a commitment to the provision of quality client service, including a high level of interpersonal and organisational skills and the ability to:
• Communicate and respond to customer needs in a friendly manner;
• Be an effective, co-operative and contributing member of a team;
• Prioritise and meet deadlines;
• Work with minimal supervision in a high volume work environment;
• An ability to assess problems and situations and respond efficiently and effectively;
• Ability to identify business processes improvement opportunities and to advise on potential solutions; and
• Strong computer literacy, including proficiency in the use of the Microsoft Office suite, and the ability to develop, maintain, manipulate and report from data bases and in the use of a customer management system.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position description:  493863 - Administration Assistant.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC

Applications for this position close midnight, Wednesday 26 November 2025.

Your completed application must include:

• a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the position description. There will be opportunity within the application form to also include supporting documentation should you wish.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Joeline Callaghan
Manager, Timetabling and Curriculum Data - Student Services
Telephone: 07 5456 5476
Email: jcallagh@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland and a growing footprint in major capital cities.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 13 research fields ranked well above world standard, characterised by evidence of outstanding performance according to the Excellence Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.