Digital Student Experience Coordinator
- Student Services | UniSC Sunshine Coast, Sippy Downs
- Level 6, $92,964 - $100,603 p.a., plus up to 17% employer superannuation
- Full-time, Ongoing appointment
The Opportunity
As part of UniSC's Student Communications and Events team, you’ll play a lead role in elevating our existing and emerging platform capabilities. You'll ensure digital experiences across our systems and communications are clear, relevant and timely from onboarding and Orientation through to graduation.
For more information, please visit us online Student Services
You Will:
- provide strategic advice and promote communication best practices to achieve clarity, consistency, and impact across student-facing channels;
- contribute to the system administration and management of the Student Portal (Squiz Matrix);
- identify, develop and implement new opportunities and platform capabilities.
About You
You’ll bring together excellent digital literacy, a user-first mindset, and sharp messaging skills to deliver clear, engaging experiences for students across multiple channels.
You enjoy digging into data and aren’t afraid to try new approaches. You can juggle tasks, stay on top of deadlines, and know what to tackle first. You care deeply about the student experience and setting students up for success.
You Will Possess:
- experience in planning and delivering strategic communications and content strategies;
- technical proficiency working across CMS platforms to monitor performance, implement system updates, troubleshoot, and enhancing user interfaces;
- a strong understanding of system integration principles for effective collaboration with technical teams and clear communication of digital solutions;
- experience building and managing personalised journeys and email nurtures; and
- experience working with automation and personalisation tools to create tailored content experiences that enhance user engagement.
UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.
Position Description: 
493315 - Digital Student Experience Coordinator
UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.
All applications must be lodged through our website.
Applications for this position close midnight, Friday 8 August 2025
Your completed application must include:
- a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.
Further information regarding how to prepare your application is available on our website: Join our team
UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au
We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life
Have questions or want to know more? For a confidential discussion, please contact:
Hannah Frawley
Team Leader, Student Communications and Events - Student Services
Telephone: 07 5456 5859
Email: hbrown@usc.edu.au
We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.
We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.
Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.
We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.
Our Culture & Benefits:
- Our collaborative, passionate and welcoming culture is what really sets us apart.
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.
