Careers at UniSC

• Student Services, Sunshine Coast Campus, Sippy Downs or Moreton Bay Campus, Petrie or Fraser Coast Campus, Hervey Bay 
• Level 5, $80,236 - $90,420 p.a., plus up to 17% employer superannuation
• Full-time, fixed-term until 8 May 2026 (parental leave backfill)

The Opportunity

The Administrative Officer, Scholarships is responsible for overseeing the administration of student services, with a primary focus on scholarships, bursaries, and prizes. This role requires a strong emphasis on customer service, as it involves providing friendly, accurate, and timely advice to both prospective and current students, as well as university staff, on a daily basis. The officer ensures that all aspects of scholarship management are handled efficiently and effectively, supporting students in accessing financial aid opportunities throughout their academic journey.

For more information on Student Services, please visit us online: Student Services.

You will

• effective management of student matters received via phone, email and face to face inquiries;
• proactive referral of students to relevant specialist staff and follow up if required; and
• establish and maintain effective relationships with students, staff and clients through professional communications and efficient use of electronic records systems.

About you

Your excellent communication skills, both written and verbal, ensure you are able to respond to customer inquiries with clarity, empathy, and professionalism. You effectively convey information and build rapport, creating positive interactions and strong relationships with customers. Your skilled at tailoring your communication style to meet the needs of different individuals and situations, ensuring each customer feels heard and understood. Additionally, you are a collaborative team member, facilitating seamless communication within the team and across departments to support shared goals.

You will possess:

• completion of a relevant degree or an equivalent combination of relevant experience and education/training;
• an ability to interpret and follow University policy in regard to scholarships, bursaries and prizes, including Australian Government policy and guidelines relating to Commonwealth Scholarships; and
• experience in and a commitment to, the provision of quality customer service, including a high level of interpersonal and organisational skills.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  4496 Administrative Officer, Scholarships

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through the Careers at UniSC website.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Sunday, 2 March 2025

Your completed application must include:

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Melissa Payne
Manager, Student Finance and Scholarships
Telephone: 07 5456 3423
Email: mpayne@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.