Careers at UniSC

• Information Technology | UniSC Sunshine Coast, Sippy Down
• Level 7, $102,512 - $112,061 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hours per week), ongoing appointment

The Opportunity

Join UniSC and play a key role in shaping digital collaboration! You'll drive the planning, design, and implementation of Workplace Technologies, focusing on Microsoft Teams, Exchange, and SharePoint to enhance communication and productivity. Supporting all UniSC campuses, you’ll translate business needs into user-centric solutions, develop digital literacy content, and contribute to policies and standards for seamless technology adoption. If you're a tech-savvy problem solver with excellent communication skills, this is your chance to make an impact!

For more information, please visit us online Information Technology

You will

• Enhance User-Centric Digital Workplace Services: Provide high-level support and design for Workplace Technologies that cater to the needs of staff and students, ensuring a seamless experience both remotely and on-campus;
• Administer and Optimise Workplace Technologies: Administer Digital Workplace services that include the Microsoft 365 platform, audio/video and endpoint technologies, and other productivity applications to support the university's educational and administrative activities;
• Contribute to the security, compliance, and governance of the digital workplace, ensuring effective integration with Exchange, Teams, SharePoint, and Entra ID, and supporting the digitisation of business processes; and
• Maintain a high standard of customer service: Ensure the effective delivery of services against key performance indicators via a consistent and appropriate application of applicable methodologies and toolsets.

About you

You are a problem solver with a passion for innovation, always seeking ways to enhance the educational environment through technology. Your strong organisational and interpersonal skills allow you to communicate effectively—both verbally and in writing—ensuring clear documentation, adherence to procedures, and accurate record-keeping. You excel at delivering responsive, client-focused support to users with varying levels of technological expertise. A true team player, you work collaboratively while also taking initiative in a fast-paced, high-volume environment. Your ability to gather and document functional requirements enables you to develop and communicate effective solutions, and you’re adept at creating knowledge articles that empower staff and students through self-service resources.

You will possess:

• Hold a relevant degree qualification with at least four years’ subsequent relevant Digital Workplace technologies experience with a focus on communications and collaboration services, or an equivalent combination of extensive specialist knowledge, training, and experience, preferably within an enterprise technology environment in organisations of significant size;
• Technical Expertise: Proficiency in the Digital Workplace Technologies including Microsoft 365, audio/video and endpoint technologies, and productivity applications relevant to the university environment;
• Expertise and experience in Microsoft Teams Voice, including setup, call management, and advanced features like auto attendants. Improve contact center operations by mastering customer interaction techniques, workflow management, performance metrics, technical troubleshooting, and compliance with data protection regulations;
• Ability to provide exceptional support to users, addressing their needs and ensuring a positive experience across all Digital Workplace Technologies;
• Experience in the operation and support of enterprise communication and collaboration platforms / systems, with specific experience in Microsoft 365 services, such as Power Platform, Exchange, Teams, SharePoint, and Entra;
• Experience in the application of IT security, compliance, and governance principles in relation to Microsoft 365 platform collaboration and communication systems, using systems such as AvePoint and Microsoft Purview, Microsoft defender to ensure UniSC’s requirements are met;
• A sound understanding of the diverse IT needs of Teaching and Research, administrative, professional and technical staff, and student populations in the University sector with and an appreciation of equity issues;
• Experience in project management methodologies, supporting contract negotiations, maintaining service level agreements, and competence in data analysis with the ability to generate reports to support business decisions; and
• Experience with change management processes and tools for implementing new technologies, along with knowledge of ITIL or other service management frameworks for operational support and service delivery.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  493140 -Workplace Technologies Engineer - Communications and Collaboration.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website. 

Applications for this position close midnight, Monday 28 April 2025.

Your completed application must include:

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Suraj Thapa
Manager, Workplace Technologies – IT Client Services
Telephone: 07 5456 5200
Email: sthapa1@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.