Careers at UniSC

• Student Services| UniSC Sunshine Coast Campus, Sippy Downs
• Level 3, Step 6 $51.34 per hour, plus up to 11.5% employer superannuation
• Multiple casual opportunities available

The Opportunity

Join our student-focused team and be the first point of contact for delivering exceptional support! You'll respond to student enquiries via phone, email, and face-to-face interactions, providing timely and accurate information that enhances their UniSC experience. With a strong focus on engagement, you’ll connect students to the right resources and services while maintaining accurate records using CRM tools—ensuring data integrity, privacy, and a smooth student journey.

For more information, please visit us online: Student Services

About you:

You’re an excellent communicator who connects confidently with a diverse student community, offering support with empathy and professionalism. You manage sensitive situations with care and discretion, always maintaining confidentiality. Reliable and adaptable, you thrive working independently as well as collaboratively in a dynamic team environment.

To be successful you will possess:

• proven experience in a customer-focused role, ideally in higher education;
• high proficiency with CRM systems and digital tools for record management;
• quick to learn and adapt to new systems and processes; and
• strong problem-solving skills to manage priorities effectively.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

All applications must be lodged through the Careers at UniSC website.

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Monday 21 April 2025.

Your completed application must include:

• a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the job advertisement. There will be opportunity within the application form to also include supporting documentation should you wish.

Further information regarding how to prepare your application is available on our website: Join our team.

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Joe Del Vecchio
Team Leader, Service Centre
Telephone:07 5456 3419
Email: jdelvecc@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• EAP, fitness passport & discounted private health.