Careers at UniSC

• Student Services | UniSC Sunshine Coast, Sippy Downs
• Level 5, $80,236 – $90,420 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hours per week), fixed term appointment until December 2026

The Opportunity

We are seeking a customer-focused and solutions-oriented Systems Support Officer to support the administration, maintenance, and continuous improvement of UniSC’s key student systems, including the Student Management System, Timetabling System, CRM, and Student Portal. Reporting to the Manager, Student Systems, you will provide high-quality system support to staff across the University, diagnose and resolve system issues, contribute to upgrades and testing, and work collaboratively with colleagues across Student Services to improve business processes, staff efficiency, and the end-user (student) experience.

For more information on Student Services, please visit us online: Student Services

You will

• provide high-quality system support and administration for UniSC’s key student systems, ensuring reliable performance, data integrity, and a positive client experience;
• diagnose, resolve, and escalate system issues, contribute to system upgrades and testing, and maintain custom processes, integrations, and documentation; and
• collaborate with Student Services colleagues to identify and implement continuous improvement initiatives that enhance staff efficiency and the student experience.

About you

You are a proactive and customer-focused professional with strong analytical and problem-solving skills and a genuine interest in systems support within a tertiary education environment. You communicate clearly, work collaboratively, and are comfortable supporting clients with varying levels of technical expertise.

You will possess:

• completion of a relevant degree with experience providing client support for systems, or an equivalent combination of relevant experience and/or education/training;
• demonstrated analytical and problem-solving skills with a strong professional client focus;
• excellent interpersonal and communication skills, with the ability to support a diverse client group; and
• the ability to work flexibly, collaboratively, and positively as part of a team.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description: System Support Officer

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC

Applications for this position close midnight, Wednesday 11 February 2026. 

Your completed application must include:

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Scott Tanzer
Manager, Student Services
Telephone: 07 5456 5325
Email: stanzer@usc.edu.au 

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland and a growing footprint in major capital cities.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 13 research fields ranked well above world standard, characterised by evidence of outstanding performance according to the Excellence Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.