Careers at UniSC

• Student Services, Sunshine Coast Campus, Sippy Downs or Moreton Bay campus, Petrie
• Level 5, $77,710 - $87,573 p.a., plus up to 17% employer superannuation
• Full-time, fixed-term appointment until 24 December 2025 (two positions available)

The Opportunity

Join our team and make a real impact on students' lives! We're seeking a dynamic individual who thrives on hands-on engagement to support students at risk of disengagement or who have already disengaged. Your role will involve providing vital information and support, guiding them through challenges, and fostering a positive academic journey.

While you'll be responsible for directing and guiding casual staff during the campaign, your main focus will be on directly delivering the campaign and providing essential support to students. If you're passionate about helping students succeed and have a knack for hands-on support, we want to hear from you!

For more information, please visit us online Student Services

You will

• deliver engagement campaigns, contacting students who have disengaged or at risk of disengaging from study, providing information on options and available support;
• support the development and delivery of trauma-informed reengagement strategies for engagement campaigns, including solution-focused return to study and completion plans;
• manage call outcomes, input call data into UniSC systems and share campaign insights with Coordinator and Team Leader; and
• act as an escalation point for casual staff inquiries, offering guidance and assistance during campaign delivery.

About you

With a high level of digital literacy, including extensive experience with CRM systems and the Microsoft Office 365 suite, you’ll relish the opportunity to utilise these skills to evaluate both qualitative & quantitative data and reporting insights to our senior team. Your ability to build strong relationships with internal and external stakeholders, including academic and professional support staff, will be crucial for success. Additionally, your excellent analytical and problem-solving skills, combined with your initiative, will enable you to develop effective solutions while managing multiple priorities and conflicting deadlines.

You will possess:

• relevant tertiary qualifications, preferably within the field of social science;
• demonstrated experience in the successful implementation of communication strategies and campaign management, or an equivalent combination of education and experience;
• demonstrated ability to recognise and respond appropriately to students at risk of disengagement and with complex needs with high levels of empathy and effective conflict resolution skills;
• some experience assisting with coordinating a team within a flexible work environment, including roster management and work allocation in accordance with business needs; and  
• a demonstrated understanding of the challenges facing tertiary institutions when communicating with students, and the ability to empathise and refer students to accurate support services appropriately and efficiently.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  Student Engagement Officer

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through the Careers at UniSC website.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Wednesday, 27 November 2024.

Your completed application must include:

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Rebecca O’Meara
Team Leader, Student Engagement Campaigns
Telephone: 07 5459 4732
Email: romeara@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.