Careers at UniSC

• Student Services, Moreton Bay Campus, Petrie or Sunshine Coast campus, Sippy Downs
• Level 5, $77,710 - $87,573 p.a., plus up to 17% employer superannuation
• Full-time, fixed-term until 24 December 2025 (two positions available)

The Opportunity

In this role, you will engage with prospective students, new applicants, and commencing students, offering timely information, advice, and support. Your efforts will be crucial in creating a supportive experience from initial interest to enrolment, with a strong emphasis on personalised communication and engagement activities.

For more information on Student Services, please visit us online: Student Services

You will

• implement and manage outbound campaigns and engagement activities to connect with future students. Provide essential information about UniSC programs and support services to those in the application stages, ensuring a smooth transition into university life;
• contribute to the design and delivery of campaigns aligned with student needs and engagement goals. Create and edit call scripting, materials, and communication strategies to encourage student engagement; and
• identify and coordinate personalised engagement activities for prospective students facing barriers to enrolment. Offer trauma-informed guidance, fostering a positive introduction to the university experience, with tailored follow-up and connections to support services as needed.  

About you

You possess strong organisational skills and meticulous attention to detail, with a proven ability to prioritise your workload and balance competing deadlines effectively. Whether working independently or as part of a team, you consistently deliver high-quality outcomes. Your commitment to providing excellent customer service shines in fast-paced environments, where you excel at building positive relationships with prospective and new students, as well as academic and professional staff, fostering a unified approach to enhance the student experience. Additionally, your strong analytical skills enable you to address multiple priorities, identify effective solutions, and adapt seamlessly to a dynamic work environment.

You will possess:

• completion of a degree or an equivalent combination of relevant experience, education, or training;
• demonstrated strong interpersonal, verbal, and written skills to deliver successful communication strategies and/or outbound campaigns with a focus on student engagement;
• high level of digital literacy, including extensive experience with CRM systems and Microsoft Office Suite, to support data analysis, reporting, and campaign insights; and 
• a demonstrated understanding of the challenges facing tertiary institutions when communicating with students, and the ability to empathise and refer students to accurate support services appropriately and efficiently. 

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  7230 Engagement Officer, Study at UniSC

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through the Careers at UniSC website.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Wednesday, 27 November 2024.

Your completed application must include:

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Naomi Alberti
Team Leader, Student Central
Telephone: 07 5456 3540
Email: nrichar2@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.