Careers at UniSC

• Student Services, Sunshine Coast Campus, Sippy Downs
• Level 9, $130,104 - $136,267 p.a., plus up to 17% employer superannuation
• Full-time, ongoing appointment

The Opportunity

Join us as the Manager, Student Systems at UniSC, where you’ll play an essential role in shaping the student experience. This role leads the way in enhancing and optimising our student systems to ensure seamless support across our Student Services functions. Working closely with university stakeholders, including IT, you’ll bring expert insights to elevate our processes, data management, and reporting. You’ll guide a team to identify and drive improvements and automation, creating smoother experiences for students and staff alike - all while helping students on their journey to become lifelong learners and job-ready graduates. This role offers a rewarding opportunity to make a real impact in a supportive environment focused on student success and continuous improvement.

For more information, please visit us online Student Services

You will

• drive innovation in UniSC’s student services by enhancing core systems like the Student Management System and CRM, ensuring process improvements, automation, and compliance with strategic goals;
• lead and support a talented team dedicated to advancing student systems, overseeing everything from analysis and configuration to testing and training;
• develop a focused roadmap for ongoing system improvements, partnering with IT and service users to deliver projects that elevate experiences for students and staff; and
• provide expert guidance to senior leaders, supporting strategic initiatives to continually enhance UniSC’s student services.

About you

Our ideal candidate is a proactive leader who excels in developing and improving student systems and processes to achieve service excellence. You're a collaborator at heart, skilled at building strong relationships with both internal and external stakeholders, from key university partners to vendors and user groups. With a strategic eye, you oversee the management, security, and reporting for UniSC’s student information systems, ensuring they meet both governance and legislative standards. You bring a data-driven approach, using insights to shape recommendations that keep UniSC at the forefront of student support. And as a natural representative and communicator, you're ready to engage with sector networks and contribute meaningfully within UniSC's forums and committees.

You will possess:

• Proven leadership in driving student system improvements and major projects, enhancing user and organisational outcomes, with expertise in analysis, testing, and implementation.
• Experience in leading and developing high-performing teams, fostering engagement and success.
• Strong problem-solving and analytical skills, offering informed decisions and proactive recommendations to senior leaders.
• Excellent communicator, skilled in advising, influencing, and negotiating to achieve positive results.
• In-depth knowledge of the Higher Education sector and relevant legislation around student and academic administration.
• Comprehensive understanding of student systems, data, and reporting needs.
• Experienced as a System Owner, managing supplier relationships, with a background in Peoplesoft Student/Oracle Campus Solutions a plus.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  5382 Manager Student Systems L9.pdf

To be eligible to apply you must have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Monday 2 December 2024

Your completed application must include:

• a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Anthony Saint
Associate Director, Student Business Services
Telephone: 07 5430 1279
Email: asaint@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.