Administration Officer (Grievance and Student Ombudsman)
- Student Services | UniSC Sunshine Coast, Sippy Downs
- Level 5, $77,710 - $87,573 p.a., plus up to 17% employer superannuation
- Full-time (36.25 hrs p/w) / ongoing appointment
The Opportunity
In this role, you will provide high-level administrative support for UniSC’s Student Grievances, Complaints, and Ombudsman functions, managing enquiries, maintaining accurate records, and coordinating meetings. You’ll develop a strong understanding of UniSC’s student grievance policies, applying this knowledge to effectively triage and administer student grievances and misconduct matters, ensuring a seamless and efficient process for all involved.
For more information, please visit us online Student Services
About you
You have excellent interpersonal, organisational, and communication skills, enabling you to communicate effectively both verbally and in writing. You’re a proactive team player who can also work independently, prioritising tasks to meet deadlines while maintaining confidentiality. Your initiative allows you to develop new administrative solutions, and you excel at building and maintaining productive professional relationships with both internal and external stakeholders.
You will possess:
- completion of a relevant university degree or associate diploma with at least 2 years subsequent relevant work experience or an equivalent combination of relevant experience and/or education and training;
- experience providing customer-focused administrative support including:
- experience responding professionally to telephone, email and in-person enquiries
- the ability to assess problems, develop innovative solutions and respond efficiently and effectively
- a commitment to quality customer service
- demonstrated ability to interpret and provide advice on policies, procedures and guidelines; and
- experience of using records systems and the Microsoft Office suite of programs.
UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.
Position Description: 
Administration Officer (Grievance and Student Ombudsman).pdf
UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.
All applications must be lodged through our website.
Applications for this position close midnight, Wednesday 27 November 2024.
Your completed application must include:
- a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.
Further information regarding how to prepare your application is available on our website: Join our team
UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au
We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life
Have questions or want to know more? For a confidential discussion, please contact:
Alicia Tilley
Coordinator, Student Grievances - Student Services
Telephone: + 61 7 5459 4586
Email: atilley@usc.edu.au
We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.
We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.
Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.
We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.
Our Culture & Benefits:
- Our collaborative, passionate and welcoming culture is what really sets us apart.
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.
