Careers at UniSC

• Student Services, Sunshine Coast Campus, Sippy Downs
• Level 6, $95,986 - $103,873 p.a., plus up to 17% employer superannuation
• Full-time, ongoing appointment

The Opportunity

As Student Central Coordinator, you’ll lead the delivery of warm, consistent and high-quality service as the first point of contact for prospective and current students and our wider community, whether they connect with us in person, by phone, email or live chat. Based at our Sunshine Coast campus and working closely with colleagues across UniSC, you’ll guide and mentor a local team, support their growth and ensure smooth day-to-day operations using contemporary call centre and CRM systems. This is a hands-on leadership role where you’ll help create a welcoming, solutions-focused environment that supports students to succeed, particularly during peak periods when your calm coordination and care will matter most.

You will

• support the Team Leader by providing guidance and acting as a go-to resource for the Student Central team;
• help coordinate and streamline workflows across all student contact channels, keeping services running smoothly; and
• foster a culture of learning and excellence by supporting staff development and maintaining high-quality service.

About you

Our ideal candidate is someone who thrives on helping people and making every interaction count. You’re confident in leading a team, keeping operations running smoothly, and anticipating what students and staff need, especially during busy periods. You enjoy building strong connections across the University, supporting your team to grow and shine, and finding smart ways to improve processes and service delivery. You’re organised, approachable, and excited to be part of a team that makes a real difference to the student experience across all UniSC campuses.

You will possess:

• Proven success in coordinating and supporting a team in a flexible work environment, including managing rosters and allocating work to meet business needs.
• Experience providing staff supervision and leadership across multiple campuses, fostering a goal-focused, collaborative team culture, and supporting training and induction initiatives.
• Strong written and verbal communication skills, with the confidence to engage with diverse groups and handle complex or sensitive client enquiries with professionalism and care.
• Excellent interpersonal skills, able to build credibility, rapport, and positive relationships with colleagues, students, and stakeholders.
• Skilled problem-solver who can juggle multiple priorities, manage conflicting deadlines, and deliver effective solutions with attention to detail.
• Ability to analyse complex issues and contribute innovative solutions that support continuous improvement.
• High level of digital literacy, with experience using Customer Relationship Management systems and the Microsoft Office Suite.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  494186_position description

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Monday 16 March 2026. 

Your completed application must include:

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Naomi Alberti
Team Leader, Student Central
Telephone: 07 5456 3540
Email: nrichar2@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland and a growing footprint in major capital cities.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. According to the latest Good Universities Guide, UniSC has five‑star ratings in key areas including teaching quality, overall educational experience, learning resources, skills development, social equity, and student support, ranking us among the top public universities nationally for student satisfaction.

Our research tackles the most pressing challenges of our time, with 13 fields ranked well above world standard in the Excellence in Research for Australia (ERA) rankings. Globally, UniSC is now placed in the top 501–600 institutions in the Times Higher Education World University Rankings and ranks first in Queensland in sustainability impact, reflecting the quality, relevance, and societal impact of our work.

At UniSC you will have the opportunity to shape the educational landscape and inspire the minds of future generations. We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your teaching and research endeavours.

We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.