Careers at UniSC

• Student Services, | UniSC Sunshine Coast, Sippy Downs or UniSC Moreton Bay, Petrie
• Professional Level 5 - $80,236 - $90,420 p.a. plus up to 17% employer superannuation
• Full time, Fixed term appointment until 31 March 2026

The Opportunity

Student Services at UniSC, led by the Academic Registrar and Director, Student Services, is a key part of the Deputy Vice-Chancellor (Academic) portfolio, focused on enhancing the student experience, success, and retention. This dynamic division delivers vital initiatives and services to support students throughout their academic journey, from admissions to graduation, ensuring they become lifelong learners and job-ready graduates.

As an Engagement Officer, Study at UniSC, you will be a key member of a collaborative team responsible for proactive, multi-channel outreach to prospective students. You will help drive personalised communication and engagement activities across phone, email, SMS, and digital platforms to connect with prospective students, providing them with the information and personalised support they need to confidently take the next step in their journey to study at UniSC.

You will

• implement and manage outbound campaigns and engagement activities to connect with prospective students, providing essential information about UniSC programs and support services to facilitate a smooth transition into university life;
• contribute to the design and delivery of tailored communication strategies, including creating and editing call scripts and materials, to encourage student engagement aligned with student needs; and
• identify and coordinate personalised engagement for students facing barriers to enrolment, offering trauma-informed guidance and connecting them to appropriate support services.

About you

You are a proactive and empathetic communication professional with a passion for student engagement and a strong ability to manage multiple priorities in a fast-paced environment. You bring excellent interpersonal and digital skills, with proven experience in delivering communication campaigns and engaging diverse audiences. Your attention to detail, organisational skills, and commitment to outstanding customer service ensure that you can contribute meaningfully to student success and experience. You communicate clearly, work collaboratively, and adapt with ease to evolving student needs and organisational goals.

You will possess:

•  Completion of a degree or an equivalent combination of relevant experience, education, or training;
• Strong interpersonal, verbal, and written communication skills with experience delivering engagement campaigns and building effective relationships with students and staff;
• High digital literacy, including experience with CRM systems and Microsoft Office Suite, supporting data analysis, reporting, and campaign insights;
• Excellent organisational skills and attention to detail, with the ability to prioritise competing deadlines and work effectively both independently and collaboratively;
• Demonstrated commitment to delivering excellent customer service in a dynamic environment; and
• Strong analytical and problem-solving abilities, with an understanding of tertiary education communication challenges and the capacity to provide empathetic, timely referrals to support services.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description: Engagement Officer, Study at UniSC

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC

Applications for this position close midnight, Wednesday 8 October 2025.

Your completed application must include:

• a resume, and responses to specific pre-determined selection criteria as outlined in the application form.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Naomi Alberti
Team Leader, Student Central– Student Services  
Telephone: 07 5456 3540
Email: nrichar2@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 13 research fields ranked well above world standard, characterised by evidence of outstanding performance according to the Excellence Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.