Careers at UniSC

• Student Services | UniSC Sippy Downs, Sunshine Coast
• Professional Level 3, $43.98 per hour plus 12% superannuation
• Multiple casual opportunities available

The Opportunity

The Student Experience team is seeking motivated and approachable Student Support Assistants to provide front-of-house and enquiry management services.

In this role, you will be the first point of contact for prospective and current students, responding to enquiries via phone, email, and face-to-face interactions. You will also assist staff and visitors, ensuring high-quality service delivery that supports student engagement, satisfaction, and positive outcomes across the University.

You will

• respond to student enquiries via phone, email, and in-person in a timely and professional manner;
• provide information and guidance on University programs, services, and processes;
• support front-of-house services for staff, visitors, and events;
• collaborate with colleagues across the Student Experience team to enhance student engagement and satisfaction; and
• contribute to the development and implementation of team initiatives to improve service delivery.

About you

You are friendly, professional, and solutions-focused, with excellent communication and interpersonal skills. You enjoy supporting students and visitors, and are confident managing multiple enquiries while maintaining a welcoming and positive environment.

You will possess:

• Experience in customer service, administration, or student support;
• Strong verbal and written communication skills;
• Excellent organisational and time-management abilities;
• Ability to work effectively both independently and as part of a team; and
• A professional and approachable manner when engaging with students, staff, and visitors.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

To be eligible to apply you must have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Applications for this position close midnight, Sunday 19 April 2026.   

Your completed application must include:

• a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the job advertisement. There will be opportunity within the application form to also include supporting documentation should you wish.

We will be reviewing applications and contacting suitable candidates throughout the duration of this advertisement. We strongly encourage you to submit your interest as soon as possible.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Suzanne Muir
Student Central Coordinator

Email: smuir2@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland and a growing footprint in major capital cities.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 13 fields ranked well above world standard in the Excellence in Research for Australia (ERA) rankings, demonstrating outstanding performance across key disciplines. At UniSC, you will have the opportunity to make a meaningful impact on the educational landscape and contribute to shaping the future for generations to come.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.