Careers at UniSC

• Academic Support Unit | UniSC Sunshine Coast, Sippy Downs
• Level 4, $73,874 - $77,693 (pro rata) p.a., plus up to 17% employer superannuation
• Part-time (60% FTE / 21.75 hrs per week), x2 ongoing appointments available

The Opportunity

Join our dynamic team and deliver exceptional customer service and seamless clinic operations.  As our Clinic Administration Assistant, you’ll be the first point of contact for clients and visitors, manage inquiries and appointments, and provide vital support to clinical educators and students. You’ll also help keep our clinic environment professional, welcoming, and in line with UniSC policies. If you’re organised, team-oriented, and thrive in a fast-paced setting where confidentiality and continuous improvement are key, we’d love to hear from you!

You will

• provide comprehensive reception and administrative support, managing inquiries, appointments, clinic resources, and operations while maintaining efficiency and confidentiality;
• ensure high-quality customer service to all stakeholders, upholding professionalism and supporting clinic functionality in line with UniSC policies; and
• contribute to continuous improvement efforts, assists with orientation processes, and supports clinical educators and students with clinic software.

About you

You’re a reliable and approachable team member with a strong sense of organisation and a genuine desire to provide great service. You’re confident handling day-to-day admin tasks, can manage your time well, and stay calm under pressure. You have clear communication skills and enjoy working with a range of people, from students and staff to clients and visitors. You understand the importance of professionalism and confidentiality, and you’re someone who uses good judgement, takes initiative, and approaches every task with care and attention to detail.

You will possess:

• completion of an associate diploma level qualification with relevant work-related experience, or an equivalent alternate combination or relevant knowledge;
• proven experience in reception and/or clinical roles, with a commitment to delivering high-quality client service in a professional environment;
• effective data entry with highly developed computer literacy, including proficiency in client management software, file management and record-keeping. Advanced skills in Microsoft 365 (SharePoint, Teams, Excel, Word, PowerPoint) along with a demonstrated ability to learn and adapt to new systems and technologies quickly;
• demonstrated ability to contribute to process development and continuous improvement efforts, identifying and implementing solutions to enhance clinic operations;
• ability to work effectively within a team environment and collaborate with clinic staff, students, and broader University departments; and
• demonstrated flexibility and resilience in adapting to changing needs and circumstances, with a robust ability to work independently, make decisions, exercise initiative, and escalate issues when necessary.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  493236 - Clinic Administration Assistant.pdf

All applications must be lodged through our website. 

Applications for this position close midnight, Sunday 4 May 2025.

Your completed application must include:

• a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Kayla Thornhill
Senior Administration Officer - Academic Support Unit
Telephone: 07 5459 4827
Email: kthornhil@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.